wholesaleequipmentsurplus web store FAQ section

All purchases weather individual or combined with other purchases will be charged a $5.00 handling fee. We follow strict shipping standards to ensure that your product arrives to you safely and completely intact. We use boxes and plenty of packing material on every side of the box. We can ship on your account but we will still need to charge the handling fee. We hope that you can understand and see the importance of your products safety in the mail. The handling charge for freight is $25.00 for a regular pallet. If an item needs to be crated there could be an additional charge. We are not responsible for customs fees, duties, or taxes on international shipments. As always please contact us with any shipping questions you might have.

Our Commitment to Privacy Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs. What Information Do We Collect? When you visit our Web site you may provide us with 2 types of information: 1. Personal Information as required that you knowingly choose to disclose that is collected on an individual basis. Should you become a user of Wholesale Equipment Surplus, You choose to provide personal or proffessional contact information as required to make offers or purchasse. We also use the listed information for shipment if not picking up your purchase locally. If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone. 2. Web Site Use Information Web site use information collected on an aggregate basis as you and others browse our Web site. Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual. How Do We Use the Information That You Provide to Us? Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Normally the Information will be used as needed to facillitate your needs. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers' personal information. As a customer, you will be given the opportunity, at least once annually, to notify us of your desire not to receive these offers. If you have any questions about our privacy policy please email us at [email protected]

We offer a 7 day return policy on all items sold. What does this mean for you? You have 7 days from the day you receive your product/s to call or email us. We will then issue a refund once the item is returned to us. We do sell new and used products so we have found that this is the best way to let customers install and test the product. We are always willing to work with you on any problem. So please contact us with any questions. We are not responsible for and do not take returns for the following: Installation errors or shipping damage. We strongly advise you to buy shipping insurance to protect your investment.